24/7 Remote Monitoring:

RogerHatch.com uses a 4th Generation monitoring Application to remotely monitor your Network. We are notified the moment there is something out of the ordinary happening on your network. Our 24/7 Software will enable your organization to work seamlessly with our support staff. The resources that we monitor are as follows.

• Servers:
  Servers are the backbone of your IT intranet. We are monitoring your servers for hardware and software malfunctions. The purpose of this is catch a small problem and resolve it before it becomes a major problem that affects your daily processing.
   
• Workstations:
  Workstations need to be functioning properly and connected to your server. We monitor your Workstations for both hardware and software failures and correct them before problems occur. Our 24/7 support includes making sure all Windows updates are being done as well as Anti-Virus software being installed and updated.
   
• Routers and Switches:
  Your routers and switches are the link that provides the connection to both the outside world (Internet) and your Inside World (Intranet). These are vital to your network topology and must be in top working order. We monitor your routers and switches for port activity that is out of the ordinary. These conditions can indicate a virus has taken hold of your Network.

On-Site Service

RogerHatch.com has a service and support team with a combined 50 years experience in Field Service. Our Support team is friendly and on time. Some of the On-Site Services we provide are as follows:

• Installations:
  RogerHatch.com is equipped to do any installation from one workstation to a complete new network including Servers, Routers, Printers and Workstations and any other peripheral that you may need.
   
• Repair:
  There are times when a machine will drop for whatever reason. We can repair your existing computers. We may have to reload the OS or install a new power supply. We will give you an estimate before we do the work and give you our opinion on weather the repair is cost effective. Some computers are not worth repairing. 
   
• Computer Tune-up:
  The performance of a computer tends to deteriorate over time. Our team is knowledgeable on how to turn a slow and sluggish computer into faster like new machine. There are times we will recommend that a computer be reformatted and restored from scratch.

Phone Support:

Being able to contact a support person about a computer issue is important in keeping your business running smooth. United IT Support offers several ways to accomplish this goal. We offer stand alone phone support contracts or you may wish to contact us on a per issue basis. Either way we have the phone support staff to solve a majority of your computer issues via phone support.